Refund and Returns Policy for Winsglasni.com

Effective Date: January 8, 2025

At Winsglasni.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a clear and fair refund and return process. Please read the following Refund and Returns Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

You may return most items within 30 days from the date of purchase for a refund or exchange, subject to the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • The item must be accompanied by the original receipt or proof of purchase.
  • Certain items, including personalized or custom products, may not be eligible for return unless they are defective or damaged during shipping.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@winsglasni.com or call us at (989) 732-1269. Provide your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to send back your item.
  3. Pack the Item: Carefully package the item in its original packaging, including all accessories, manuals, and documentation.
  4. Return Shipping: You are responsible for the cost of return shipping unless the item was defective or an error occurred with your order. We recommend using a trackable shipping method to ensure the item arrives safely.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. The amount refunded will be the price of the item, excluding shipping charges.

  • Processing Time: Refunds may take 5-10 business days to process, depending on your payment provider.
  • Shipping Charges: Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
  • Partial Refunds: In cases where an item is returned used or incomplete (e.g., missing accessories), a partial refund may be issued.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us at info@winsglasni.com or (989) 732-1269 to initiate the exchange process. You will be responsible for return shipping fees. Once we receive the returned item, we will send the replacement to you.

5. Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will gladly assist you with a replacement or refund. To expedite the process, please provide photos of the damage or defect.

  • Damaged During Shipping: If your item is damaged during shipping, we will file a claim with the carrier and provide you with a full refund or replacement at no additional cost to you.
  • Manufacturing Defects: If the item has a manufacturing defect, we will arrange for an exchange or a full refund, including shipping costs.

6. Non-Returnable Items

The following items are non-returnable and non-refundable unless they are defective:

  • Gift cards
  • Customized or personalized items (unless defective)
  • Opened software or media products

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be canceled for a full refund. Once your order has been shipped, we cannot cancel it, but you can follow the return process once you receive the item.

8. Customer Responsibility

  • Return Shipping: Unless the return is due to a mistake on our part, you are responsible for the return shipping costs.
  • Condition of Item: The returned item must be in new, unused, and resalable condition. We reserve the right to deny a refund or exchange if the item is returned in poor or damaged condition, unless it is a result of shipping damage or defect.

9. Contact Us

If you have any questions regarding this Refund and Returns Policy or need assistance with a return, exchange, or refund, please contact us:

We appreciate your business and are here to help make your shopping experience as smooth as possible.